Crypto FAQ
Unlock crypto insights and accelerate your growth with our AI analytics platform. Make data-driven decisions to achieve exceptional results.
Your security is our top priority. Ratio Bitmark employs bank-level encryption, two-factor authentication (2FA), and cold storage to safeguard your digital assets. We fully comply with strict financial regulations in Philippines and conduct regular security audits. Your funds are protected against unauthorized access, allowing you to trade with complete confidence.
- Comprehensive guides and round-the-clock support
- Try our risk-free demo account with virtual funds
- Automated tools that handle the hard work for you
- Start small from just and learn as you trade!
Withdrawals to bank cards are typically processed within 1-3 business days in most regions. Crypto withdrawals to external wallets are usually completed in under 30 minutes. Please note that processing times may vary depending on your bank and account verification status.
We generate revenue through premium features and volume-based partnerships with exchanges, rather than charging user fees. There are no hidden charges—you'll always see the exact transaction amount before you confirm.
Yes! Ratio Bitmark is available in over 98 countries worldwide and continues to expand. During registration, simply select your country to verify availability and discover localized payment options tailored for your region. We maintain full compliance with all local regulations to ensure your trading experience is both safe and legal.
- AI-Powered Recommendations – Receive Personalized Coin Suggestions Tailored to Your Risk Profile
- Ready-made portfolios - Pre-selected investment bundles (e.g. "Starter Pack", "DeFi Bundle")
- Live market signals – Real-time buy and sell alerts for top cryptocurrencies
We're here to help you 24/7 through live chat and email at info@ratio-bitmark.com. For urgent concerns, you can expect a response in under 15 minutes on average.
-
Licensed Service
- Registered with FinCEN, FCA, and CySEC
- Regular audits by independent firms
-
Country-Specific Rules
- Automatic geo-compliance: Our platform adapts to your country's regulations
- KYC verification is required in jurisdictions where applicable
-
Your Funds Are Secure
- Bank-grade security—as secure as your online banking
- 95% of assets stored securely offline in cold storage
-
Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank Transfers (SEPA, SWIFT – No Fees)
- PayPal (instant processing)
-
Crypto Deposits
- Direct cryptocurrency transfers (BTC, ETH, USDT) – zero fees
- QR Code Scanning for Mobile Wallets
Crypto Support
Customer Support & Assistance
For all inquiries, please contact your partner broker directly. If you don't yet have an account with a trusted brokerage partner, let us know and we'll help you get started. Should you encounter any issues with your trading partner's support, reach out to us and we'll do our best to help resolve the matter.
Support Hours
Our customer service team is available 24/7 to assist you. In the rare event that immediate support isn't available, our specialists will get back to you as soon as possible.
